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Apple operates more than 500 retail stores across the globe.

iphone 16 pro max apple store

Apple operates more than 500 retail stores in 22 countries. Under the direction of Deirdre O’Brien, Apple Stores are staffed by more than 70,000 team members and 3,000 Creative Pros. Here’s everything you need to know about Apple Retail including COVID-19 status, new store openings, and the latest news.

COVID-19: Changes to the Apple Store experience

Wondering about the status of your local Apple Store? Check out our COVID-19 Reopening Tracker, which includes a full map of open stores, health and safety procedures, and all the information you need to know before your visit.

Apple Stores: What makes them unique?

Beyond their award-winning architecture and landmark designs, Apple Stores are known for their focus on education and creativity. Over 250,000 free Today at Apple sessions were offered to the community each quarter prior to the pandemic. New stores are designed with a Video Wall and gathering area for Today at Apple known as the Forum. Older “classic” locations are being upgraded to accommodate the same experience.

Hours and locations: Where can I find details about my local Apple Store?

Apple’s website has a great tool for finding nearby locations and store hours; just type in your address or zip code to get started. You can learn more about the design and details of Apple Stores at The Apple Store Glossary.

Apple Store appointments: How can get I help?

If you’re having a problem with your device or want to shop with a knowledgeable Specialist, take the time to make an appointment before your Apple Store visit. If you need to make a Genius Bar appointment or contact Apple Support, visit Apple’s website. To schedule a shopping session, visit this link or open the Apple Store app.

The latest store openings and upgrades

Share your experience

If you attend a store opening, spot something interesting, or attend a great Today at Apple session, we’d love to see and share your photos.

Austria’s single Apple Store set to cautiously reopen on May 5

Apple’s only retail store location in Austria is preparing to reopen tomorrow, May 5, according to a local report by Heute. Like all Apple Stores outside of greater China, the Vienna location closed in mid-March in response to the coronavirus pandemic. In an interview last week, Tim Cook noted that stores in Austria and Australia would reopen within 1-2 weeks, but did not specify exact dates.


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Apple Stores in Australia and Austria will reopen in 1 to 2 weeks

After closing the majority of its retail locations across the globe due to the coronavirus pandemic, Apple has cautiously begun to reopen select stores as local conditions permit. Following South Korea, Apple Stores in Australia and a single location in Austria are scheduled to reopen within 1-2 weeks, according to a statement by Tim Cook to Bloomberg.


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New Today at Apple at Home videos will arrive weekly; GarageBand session added

Creative Pros from Apple Stores across the world are gathering their best tips and ideas to design inspiring projects you can try at home with just an iPhone or iPad. Today at Apple at Home is a digital extension of Apple’s in-store creative sessions, and a new session has launched just in time to explore over the weekend. Apple is now promising that new videos will be posted weekly.


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How will Today at Apple adapt to an era of social distancing?

Imagine this: you’re sitting among a few dozen friends and strangers to learn illustration techniques from your favorite artists. Everyone is sharing ideas and passing around iPads to start their own drawings. Crazy, right? In the span of just a few weeks, such a simple function of community has gone from commonplace to sounding absolutely utopian, like a story from a grandparent about the “good old days” that you just know is too good to be true.

What I’ve just described to you is Today at Apple, Apple’s series of creative sessions that were held every day at every Apple Store. So what’s a program designed to bring everyone together to do in an era where everyone is intentionally staying apart?


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Apple anticipates US retail store closures to last until at least ‘early May’

As the coronavirus pandemic continues to worsen, Apple has made the decision to keep all of its retail stores in the United States closed until at least May. In a message obtained by 9to5Mac, Apple’s SVP of Retail + People Deirdre O’Brien reassured store employees that Apple will continue to support them during this difficult time.


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Former Apple SVP Ron Johnson praises Apple’s proactive approach to closing retail stores

Apple’s former SVP of retail Ron Johnson offered his insight on the future of shopping post-coronavirus in a new interview with Yahoo Finance. Johnson was instrumental in the early success of Apple Retail, working alongside Steve Jobs to take Apple Stores from risky concept to global success. He left Apple for JCPenney in 2011 and is now building the retail personalization startup Enjoy.


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Apple Stores in China offer a glimpse into an alternate timeline with new artwork and iPad Pro displays

On a brighter timeline, Apple Stores around the world are stocked with the brand new LiDAR-equipped iPad Pro and updated MacBook Air. In reality, every Apple Store outside of Greater China is closed indefinitely. The 52 stores that remain open now give a rare look into a global product launch that could have been.


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Apple planning for ‘staggered’ reopening of retail stores based on local conditions

As the global coronavirus situation changes day by day, Apple is making tentative plans to begin reopening some of its temporarily shuttered retail stores outside of Greater China. In a message obtained by 9to5Mac, Apple’s SVP of Retail + People Deirdre O’Brien outlined a strategy to retail team members that will begin in April.


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Apple Store Upper West Side

Apple provides FAQ for returns and repairs during nearly global store closures

Last Friday, March 14th, Apple made the proactive decision to close all of its retail stores outside of China in light of the COVID-19/coronavirus outbreak. The decision went into effect immediately and now the company shared how to go about getting devices back that are in for repair, an extended return policy, and more on a new FAQ page.


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Today at Apple sessions suspended at all US stores due to coronavirus precautions

As global efforts to mitigate the effects of the COVID-19 disease continue, Apple has temporarily suspended Today at Apple sessions at all stores in the United States, Canada, Mexico, and Brazil. The pause in creative programming follows a steady stream of daily new health precautions at Apple Stores and regional session cancelations earlier in the week.


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DC History Center sees fivefold increase in visitors following Apple Carnegie Library restoration

Apple’s investment in preservation and education for Washington, D.C. is already making an impact on the community and future generations of historians. The Historical Society Of Washington, D.C. announced today in an email newsletter that its DC History Center has welcomed nearly 60,000 visitors since the restoration of Apple Carnegie Library completed in May 2019. The number represents a fivefold increase in visitors compared to the last time the building was functional in 2016.


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