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Apple operates more than 500 retail stores across the globe.

iphone 16 pro max apple store

Apple operates more than 500 retail stores in 22 countries. Under the direction of Deirdre O’Brien, Apple Stores are staffed by more than 70,000 team members and 3,000 Creative Pros. Here’s everything you need to know about Apple Retail including COVID-19 status, new store openings, and the latest news.

COVID-19: Changes to the Apple Store experience

Wondering about the status of your local Apple Store? Check out our COVID-19 Reopening Tracker, which includes a full map of open stores, health and safety procedures, and all the information you need to know before your visit.

Apple Stores: What makes them unique?

Beyond their award-winning architecture and landmark designs, Apple Stores are known for their focus on education and creativity. Over 250,000 free Today at Apple sessions were offered to the community each quarter prior to the pandemic. New stores are designed with a Video Wall and gathering area for Today at Apple known as the Forum. Older “classic” locations are being upgraded to accommodate the same experience.

Hours and locations: Where can I find details about my local Apple Store?

Apple’s website has a great tool for finding nearby locations and store hours; just type in your address or zip code to get started. You can learn more about the design and details of Apple Stores at The Apple Store Glossary.

Apple Store appointments: How can get I help?

If you’re having a problem with your device or want to shop with a knowledgeable Specialist, take the time to make an appointment before your Apple Store visit. If you need to make a Genius Bar appointment or contact Apple Support, visit Apple’s website. To schedule a shopping session, visit this link or open the Apple Store app.

The latest store openings and upgrades

Share your experience

If you attend a store opening, spot something interesting, or attend a great Today at Apple session, we’d love to see and share your photos.

Apple cuts prices again on refurbished iPads

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From 9to5Toys.com:

Apple this morning dropped prices across the board on iPads in its refurbished section of the online Apple Store as noted by MacRumors. We’ve recently seen quite a bit of iPad price reductions at 9to5Toys, some even steeper than this. For instance, Walmart has a new iPad mini for $80 off and refurb iPad Mini 16GB for $250. The new Apple Store prices:

iPad mini

– 16 GB Wi-Fi: $279, down from $299 previously and $329 brand-new
– 32 GB Wi-Fi: $359, down from $389 previously and $429 brand-new
– 64 GB Wi-Fi: $439, down from $489 previously and $529 brand-new

– 16 GB Wi-Fi + Cellular: $389, down from $429 previously and $459 brand-new
– 32 GB Wi-Fi + Cellular: $469, down from $519 previously and $559 brand-new
– 64 GB Wi-Fi + Cellular: $549, down from $619 previously and $659 brand-new

Fourth-generation iPad

– 16 GB Wi-Fi: $419, down from $449 previously and $499 brand-new
– 32 GB Wi-Fi: $499, down from $549 previously and $599 brand-new
– 64 GB Wi-Fi: $579, down from $649 previously and $699 brand-new

– 16 GB Wi-Fi + Cellular: $529, down from $579 previously and $629 brand-new
– 32 GB Wi-Fi + Cellular: $609, down from $679 previously and $729 brand-new
– 64 GB Wi-Fi + Cellular: $689, down from $779 previously and $829 brand-new

Good news for those interested in displays too: Thunderbolt and Cinema Displays are down to $799 (a $30 drop).You know what this usually means…


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Apple now offering PayPal for online store purchases starting with Germany

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As first spotted by our friends over at German language publication Macerkopf.de, Apple appears to be rolling out an option to make purchases on the Apple Online Store using PayPal. The feature appears to be limited to Germany currently, but it could mark the start of a broader roll out to other users.

Apple has never been opposed to offering the option to use PayPal for some services. Users in the U.S. have long been able to setup PayPal as a payment option for their Apple ID on the desktop, allowing them to purchase iTunes content with PayPal on iTunes & the Mac App Store. Apple does, however, already support PayPal payments for its online store in China.

It also allows its education customers to use PayPal for volume purchases of iOS apps, but the privilege didn’t extend to making purchases from the online store at Apple.com.

Apple’s help page for  payments and tax information in Germany now explains how users can opt for PayPal at checkout, but we’ve yet to find the feature live in other countries that we’ve tested.

Users will not have to setup their PayPal as their payment option for their Apple ID, instead they will be redirected to log in using their PayPal username and password at the time of purchase:
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Apple to open gorgeous new San Francisco retail store in Union Square

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Update: AllThingsD got its hands on some better images (above) and a statement from Apple on the new store (below):

“We’re thrilled to be working with the city of San Francisco on a new Apple retail store at Union Square…. Our store on Stockton Street has welcomed over 13 million customers since it opened nine years ago, and we look forward to serving them in an amazing new location when this project is complete.”

San Francisco Chronicle reports today that Apple has now submitted plans to open a new store in San Francisco’s Union Square. The new location would apparently replace Apple’s old retail location just a few streets away at Stockton and Ellis.

The new building is said to give Apple around 45% more space than its old San Fran retail location and will apparently occupy a building formerly home to Levi’s in Union Square at Stockton and Post Streets.

Apple thinks it will add about 50 jobs on top of the 350 it employees at its current Stockton street location:
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Leak causes flood at Fifth Avenue Apple Store, employees blame recent construction

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The New York Post reports that the flagship Fifth Avenue Apple Store in Manhattan was flooded following heavy rain in the city this morning due to a leak in the retail store’s roof. The flood apparently began shortly after opening at approximately 8 a.m while around 15 customers were shopping in the store. According to reports from NY Post, employees blamed construction completed on the location last year for the leak:
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Product showcases appear before Apple Store opening in Berlin

Product showcases in Berlin / (Source: <a href="https://twitter.com/lesliepumm" target="_blank">Leslie Pumm</a> via <a href="http://www.apfelpage.de/2013/04/30/kurz-vor-der-eroeffnung-berliner-apple-store-laesst-die-huellen-fallen/#comment-189317" target="_blank">apfelpage.de</a>)

As we have previously noted, Apple is set to open a gorgeous new Apple Store on May 3rd in Berlin, Germany, and now these beautiful showcases featuring Apple’s  creative product displays have appeared in front of the entrance.

Each Apple Store features an attractive display at the store’s front presenting the latest product, and Apple’s new iPhone kite display is making its way to Apple Stores around the world.

We find these island showcases to be particularly noteworthy as they seem to blend in with the area’s beautiful architecture while still managing to feature Apple’s aesthetically pleasing product displays.

Inside Berlin’s new Apple Store via <a href="http://www.ifun.de/apple-store-berlin-prasentiert-sich-unverhullt-38862/" target="_blank">ifun.de</a>

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Original iPhone will soon reach ‘obsolete’ status in Apple Retail Stores

According to internal Apple documentation, the original iPhone, which first debuted in 2007, will soon enter “obsolete” status, with a few exceptions. The official switch will happen on June 11, 2013, when the iPhone, along with several other Macs and Xserve models will officially be classified as vintage and obsolete products by Apple. Thanks, G! 


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AT&T retail rolls out ‘Genius Bar-like’ online appointment scheduling for in-store assistance

Similar to the Apple Store’s Genius Bar, AT&T now allows customers to schedule in-store appointments online for hands-on help in its retail locations.

Here’s how it works:

Visit www.att.com/storeappointment and choose the store nearest to you, or click “Make appointment” when you’re looking up store location information. One of our store or call center representatives can also help you schedule an appointment.

Choose from the available dates and times listed.

Enter your name, contact information and reason for your visit.

Once scheduled, simply head into the local AT&T store at the scheduled time.

The usual system is based around a walk-in queue, which means you could be waiting for any amount of time depending on the crowd, so this should be very useful to AT&T customers.

Apple updates homepage in China to recognize earthquake, offers donations and support

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Apple has updated its official China website homepage to offer its respect and sympathy following the disastrous earthquake that has affected the country over the past few days.

The acknowledgement present on Apple’s site reads as follows:

Our deepest condolences to those who were taken away by the Sichuan Yaan earthquake, and respect to all the rescuers. May those who have passed away rest in peace, and may the survivors stay strong.

The company has also offered a statement that pledges cash donations and new Apple devices to help schools that have been affected:

In this difficult time our hearts are with the Sichuan earthquake victims. In addition to cash donations to help the victims ride out the storm, we will also commit to donating brand new Apple equipment to some of the schools in the affected region, and the local Apple staff will be on standby to provide support.

Apple has reportedly pledged 50 million Yuan in total. (Thanks to Richard Lai from Engadget for the translations.)

Report claims Apple working with spaceship campus architect Foster + Partners on retail stores

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A render by Foster + Partners of Apple’s soon to be constructed Spaceship campus

Following a report earlier this month that Apple’s Spaceship campus project had increased to nearly $5B as lead architect Foster + Partners attempted to trim around a billion from the budget, a new report today claims Apple is now working with the architecture company on other projects. Marketingmagazine claims “sources close to the project” say Foster will soon be assisting Apple with the design of its retail stores:
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Unofficial Apple ‘union’ leader leaves the company tomorrow

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Photo: Josh Lowensohn/CNET

Cory Moll, an Apple retail employee who founded an unofficial union for Apple Store staff, is leaving the company tomorrow, having apparently resigned.

Moll founded the ‘Apple Workers Union’ as a Facebook page and now-defunct website, describing it as “a movement of empowerment to bring change and improvement of working conditions to Apple’s retail stores” in response to what some employees felt to be low pay and limited opportunity for advancement.

Moll tweeted earlier today  that tomorrow would be his final day. In an email to 9to5Mac and others, he said:
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Poll: Should Apple re-hire Ron Johnson to run its Retail division?

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We’re all discussing this here and wondered what the wider Apple community thinks.
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Ron Johnson out as CEO of JCP, Apple Retail boss job still open

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Former Apple Retail Chief Ron Johnson is out at JCPenney after his radical retail redesign failed to ignite sales in the same manner in which Apple Stores had grown accustomed. Ron Johnson left Apple in 2011 for the JCP job after a decade at Apple.  He helped design the original Apple Store concept after being lured away from Target by Apple CEO Steve Jobs. He pioneered concepts like the Genius Bar which was unheard of at the time but still a growing trend in the industry.

We know more than a few folks who would like to see him back at Apple which meanwhile has found him difficult to replace. One such attempt was the hiring and subsequent firing of John Browett, a former Dixon’s UK CEO.

Johnson continued to live in the Bay area during his stint at JCP commuting to Plano Texas via Jet so…

We’ve reached out to JCP and Apple for comment and will update as appropriate. Press release follows:

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Apple tripling franchise stores in India, but Apple Stores still impossible

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The Economic Times reported that Apple plans to triple the number of Apple-exclusive franchise stores in India from 65 to 200 by 2015, but the country still won’t see any official Apple Stores.

Government regulations mean that branded stores must source 30 percent of their stock from Indian companies, something Apple’s yet unable to do. It instead sells via franchisees who operate under their own brands, though generally emulating the look and feel of official stores to some degree …
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New Apple Stores headed to UK and Germany starting with Leeds grand opening on Thursday

Apple has plans to announce at least 30 new Apple stores this year to add to the 400 or so it already has up and running, and today we get tips that it has also started advertising jobs for new locations in Germany and the United Kingdom.

First off is a new U.K. Apple Store located in Trinity Leeds shopping center in Leeds. TechnoDaily pointed us to an announcement from Apple that the new store will open March 21 at 10 a.m. local time.

Apple also appears to have new stores on tap for Munich in addition to job lists going up for the already confirmed Dusseldorf store.

CEO Tim Cook announced plans earlier this year to open 30 new retail locations in 2013, most of which will be located outside of the United States. Apple will also move 20 stores to new, larger spaces during the year and bring the total number of countries with Apple Stores to 13 after launching its first store in Turkey.

9to5Toys Daily Deals Tool, ‘Specials’ and Free Otterbox Armor iPhone cases contest

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We have some exciting 9to5Toys.com announcements for our US readers today.

1. We’ve teamed up with Stack Social to launch Specials.9to5toys.com which will feature new software and hardware specials for Apple ecosystem folks every day. Some examples:

2. Specials will headline our new 1 minute Daily Deals AggregatorThis is one of the tools the 9to5Toys Team uses to scout out the best deals on the web. Now we’re releasing it to the public.

Every Day, you get the best 36 retail Daily Deals on the net including: Amazon, Best Buy, Walmart, Target, MacMall, MacConnectionWoot, 1SaleaDay, Sears, NewEgg, eBay, Apple Refurbs and many others. The page gets updated every hour and is super-cached  for speedy browsing. Checking all 36 Daily Deals only takes a minute using the ^ and v arrow keys.

Bookmark the 1 Minute Daily Deals page now and you are guaranteed to save some money.

3. To celebrate the launch, we’re teaming up with AT&T to offer 3 of new $99 OtterBox Armor Series iPhone 5 cases in White, Black and Gray. We will award one on each of the three major social platforms: FACEBOOKTWITTER and GOOGLE+. Just Follow/Like/Circle 9to5Toys (if you haven’t already) and Tweet/Like/+1 this post to enter. We’ll pick winners on Monday.

Speaking of contests, our $49.99 Parallels 8 Bundle (expires this weekend, details below) winners were picked; congrats to Robert, Tyler and TK!
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Apple Store smash-and-grab Canadian style with bear spray

The Vancouver Sun reported police in Vancouver, British Columbia are currently on the lookout for three suspects involved in a robbery of the Oakridge Mall Apple Store on Monday night. The suspects apparently entered the store at 7 p.m. “blasting bear spray then taking off with a number of items” while around 40 customers were still in the store:

Five customers were treated at the scene by paramedics for inhaling the powerful spray, the release said.

“Officers arrived and searched the area for the suspects with the help of a police K-9 unit,” VPD spokesman Const. Brian Montague said in a news release. “Some of the stolen items were recovered, but police were not able to find the three men responsible.”

Authorities are asking anyone with information to contact the Vancouver Police Department. There’s no word on what exactly the suspects got away with.

(image via CTV)

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Google to open retail stores to compete with Apple Stores

Google is launching retail stores by the end of the year to sell its own products, we’re reporting over at 9to5Google. Will Google try to squeeze into the local Mall between the new Microsoft store and the existing Apple store? Will it be able to supplant some of Apple’s MacBook sales with its $249 Chromebooks? iPhones with Nexuses? Find out more.
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iMac shipping times continue to slip in EU to 4-6 weeks, as iPad mini shipping estimates improve

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We told you last month that shipping times for Apple’s new 21.5-inch iMacs slipped from an estimated delivery of 7 to 10 business days to 2 to 3 weeks. Today, iMacs are continuing to experience supply shortages with shipping times on many international Apple Stores once again pushed back. As noted by French language blog macg.co, Apple’s online store is now listing the 21.5-inch iMac as shipping in 3 to 4 weeks and the 27-inch model as available in 4 to 6 weeks in at least France. While Apple has yet to update its U.S. website with the new shipping times, Apple stores in Germany, the United Kingdom, Poland, the Netherlands, and many other European Union countries are now listing the longer wait times for new iMacs.

We heard that Apple expects to reach a supply and demand balance for the new iMacs (and iPad mini) within the next couple of months, but CEO Tim Cook recently noted that supply constraints will most likely continue into Q1. The same thing goes for Apple’s new iPad mini that, as of this week, is now shipping with an improved delivery time of 1 to 3 business days in at least the U.S. and Canada:


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Apple rumored to open first retail store in Berlin, new Castro St. San Francisco location

Two new reports today provide some intel on Apple’s future retail store plans. First, a report from SocketSite (via sfist.com), citing a “plugged-in tipster,” claimed Apple is eyeing an old Bank of America building at 400 Castro Street and the corner of Market for a new San Francisco retail store:

The word on the street is a 50% jump in rent was to blame for effectively chasing Diesel from their 400 Castro Street location at the corner of Market. And if a plugged-in tipster is correct, Apple has their sights set on the space with plans to develop the old Bank of America building into an iconic Apple Store which would be the fourth in San Francisco.

Apple also plans to open its first retail store in Berlin in the capital’s upscale shopping district known as Ku’Damm, according to a report from Bloomberg that cited “a person with knowledge of the plan.” We had first heard reports about Apple acquiring the location over a year ago, while job listings for the new location appeared in March.

Bloomberg confirmed previous rumors today that the new Berlin store will indeed be located in a former movie theatre at Ku’damm 26:
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Belkin debuts the Thunderstorm Handheld Home Theater, an iPad case with integrated front-facing speakers

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We just looked at the latest range of audio accessories from Griffin, and now well-known accessory maker Belkin is showing off a new audio product for CES 2013: The Belkin Thunderstorm Handheld Home Theater. Available starting this month on the Apple Store, the otherwise traditional-looking iPad case packs in front-facing ported speakers, thanks to a little help from Audifi, and doubles as a stand with various angles.

The case works as a dock, meaning Belkin will release two models to accommodate for both 30-pin and Lightning connectors. Belkin is also making a free companion app available that will allow users to customize sound profiles for different types of media. The Thunderstorm app isn’t available yet in the App Store, but it should début alongside the 30-pin version of the Thunderstorm Handheld Home Theater case sometime this month. A lightning-compatible version of the dock will become available in the spring. Both models will sell for $199.99 from Amazon, the Apple Store, and additional retailers.

We’ll bring you full hands-on from the CES show floor shortly.

Update: We had a chance to listen to the product on a loud crowd floor. While the sound was definitely a significant improvement over the built-in iPad capability, it was a little tinny/thin and didn’t add as much base as we would have liked.  We’ll have more when we get some hands-on time later.

Updated Gallery below:
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