support October 14
Apple is continuing to expand its presence on social media services, today launching a brand new @AppleMusicHelp Twitter account to answer queries and support questions live over Twitter related to its Apple Music service. The account is manned each day of the week from 6 AM – 8 PM Pacific Time. Apple representatives will watch the account’s mentions timeline and try to help resolve people’s problems. The service is completely free, but the account will only help with Apple Music-specific questions. The company directs customers to the normal support pages for information or help with other Apple products.
support August 15
Apple and Best Buy have agreed to begin selling both the standard AppleCare protection plan for Macs and the more premium AppleCare+ for iPhones, iPads, and the Apple Watch through Best Buy stores, according to sources. The plans call for Best Buy to begin offering the AppleCare plans in its stores at checkout around the week of September 14th, just ahead of the iPhone 6S launch. This will mark a notable expansion of the Apple and Best Buy relationship, and Best Buy will become one of the only retailers, aside from select U.S. carriers, to offer AppleCare outside of an Apple Store.
support August 6
support May 28
Earlier this week a bug was discovered that centered around a string of text that when received via a message would cause your iPhone Springboard to crash and the Messages app to crash continuously. At the time, Apple said it was aware of the bug and working to push an update to fix it. In the meantime however, the company tonight has published an official support document with a few suggestions on how to temporarily work around the issue.
support May 20