support ▪ May 28

Screen Shot 2015-05-28 at 10.45.31 PM

Earlier this week a bug was discovered that centered around a string of text that when received via a message would cause your iPhone Springboard to crash and the Messages app to crash continuously. At the time, Apple said it was aware of the bug and working to push an update to fix it. In the meantime however, the company tonight has published an official support document with a few suggestions on how to temporarily work around the issue.

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support ▪ May 20

support ▪ May 15

Apple is about to sunset support for a number of iPhones, Macs, and other products as it plans to switch several models to “Obsolete” or “Vintage” status in June, according to internal documents. expand full story

support ▪ May 1

Apple has confirmed reports of problems using the Apple Watch on tattooed wrists. The company has quietly updated a support page on the heart-rate functionality.

Permanent or temporary changes to your skin, such as some tattoos, can also impact heart rate sensor performance. The ink, pattern, and saturation of some tattoos can block light from the sensor, making it difficult to get reliable readings.

Apple Watch owners on Reddit and Twitter have been posting conflicting reports and video, some showing that the heart-rate functionality works fine with their tattoos, others showing either no reading at all or erratic readings …  expand full story

support ▪ April 27

support ▪ April 24

Apple-Watch-VMI-04

Apple will be doing a visual mechanical inspection of the Apple Watch, like with the rest of its products, when customers bring in a damaged device for repair. But what will be covered under your warranty exactly? And what issues will Apple be looking for to determine what is eligible for repair under or out of warranty? Head below for all the details… expand full story

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