Apple Retail

Yesterday Apple rolled out its new iTunes Pass service to Japan, allowing users to use a Passbook card to add credit to an iTunes account from an Apple Retail Store. Starting today, the offer is also available in the United States and Australia. Users in Canada, Germany, and the UK are also reporting seeing the feature, though it’s not officially listed on Apple’s website for those countries just yet.

To take advantage of this new program, you need to use the iTunes Store app on an iOS device to obtain an iTunes Pass. You can get one of these by tapping the “Redeem” button at the bottom of the home page within the app. To use the card, you can visit an Apple Retail Store and ask a specialist to help you add credit to your account. The specialist can then scan the barcode on the Passbook card to immediately add credit to your account.

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Apple today has launched an interesting new service for iTunes Store, App Store, and iBookstore users in Japan with iPhones and iPod touches. The new service, called iTunes Pass (no, not that iTunes Pass), allows users to go to an Apple Store in Japan, purchase credit in-store for the iTunes Store, App Store, and iBookstore, and have that money immediately applied to the Apple ID account instead of needing to receive a gift card and enter a redemption code…

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In line with last week’s announcement, Apple’s fourth store in Switzerland opened this weekend in Basel. The store, like most Apple Stores, opened to significant crowds and Apple handed out commemorative shirts to celebrate. The interior of the store appears like most Apple Stores, and the location already has been equipped with the new interior visual design:

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You’d probably recognize that you’d walked into an Apple Store even if both logo and products were covered: the signature wooden tables, glass frontage and glass staircase would give it away. Apple successfully trademarked its store designs in the U.S. last year, and a European Union court has today approved a similar trademark application in Europe … 
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Earlier today, the CEO of Tag Heuer revealed to CNBC that Apple has hired one of the watch-makers sales directors. However, the company did not announce the name of this “director” or the person’s exact position. A source directly familiar with the Apple hire confirmed that the Cupertino-based company hired Patrick Pruniaux late last month. Pruniaux is not just any “Sales Director:” he was the Vice President of Sales and Retail, a major loss for Tag Heuer and a significant hire for Apple in the run up the launch of the Apple smart watch in October. Pruniaux is pictured in the photo above (second person from the right), and his LinkedIn profile reveals his impressive work in jewelry and watch marketing:

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Apple today will be rolling out a couple of significant changes to its AppleCare support offerings. As we detailed in a report last month regarding Apple’s future plans for AppleCare, Apple will making a significant push for its premium AppleCare+ service. AppleCare+ is the iPhone and iPad protection plan offering that provides support for an additional two years (on top of the free 90 days of support) and support for up to two incidents of accidental damage.

Previously, customers were required to buy the plan within 30 days of purchase of an iPhone or iPad, but today’s change brings that purchase window to 60 days. This gives customers more time to decide if they will need enhanced support for their mobile Apple devices. The AppleCare+ plan costs $99 for both recent iPhone and iPad models. The plan can be purchased both via Apple’s Online Store or inside of official Apple retail stores. The AppleCare+ change is supported in all AppleCare+ regions except Japan, where the timeframe remains 30 days…

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IFO Apple Store reports that Apple is revamping its back-lit in-store photo panels, replacing its signature white-background product shots with visuals inspired by its recent advertising. Out are clean, sterile close-ups of the products, and in are colorful visuals showing what people are doing with the products.

The new graphics were photographed like magazine ads, showing the iPad/iPhone being used in actual situations, complete with their surrounding people and places. Their colors, tone and brightness is much richer and darker than the previous graphics …

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As we reported two weeks ago and again yesterday, Apple has today launched its Back to School promotion for this school season. Like previous years, qualifying student customers will get a free gift card alongside any purchase of a Mac, iPad or iPhone. While last year Apple gave out Mac App Store/iTunes cards, this year’s cards are for Apple Retail Stores.

Buying any Mac makes the buyer eligible for a $100 Apple Store gift card and $50 cards will be distributed alongside iPads and iPhones.

Interested students can buy any Mac (except for the Mac Mini), or any iPad or iPhone currently on sale at the Apple Store, to be eligible for the promotion. Students can also receive education discount pricing where applicable, alongside the gift card giveaway.

Back to School runs from today until September 9th and available in many regions, including the United States, Canada, the UK and many other countries in Europe.
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Photo: mshcdn.com

We previously reported that Apple had new retail stores planned for the Chongqing region as well as upcoming locations for Shenyang and Central Hangzhou coming later this year. Today three more stores in China get added to the mix with a job listing on the company’s website hiring for positions in Tianjin, Wuxi, and Zhengzhou in addition to the three stores mentioned above that we already knew about (via Bloomberg). 
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Apple has added another market for its Apple Store iPhone “reuse and recycle” trade-in program: Italy. This is indicated by a new panel inside of the Italy Apple Store listings within the official Apple Store app. The app indicates that Apple is offering trade-ins of older iPhones models for up to €220. This converts to roughly 300 U.S. dollars.

According to a source, Apple is also planning to rollout the same program in Australia as soon as this upcoming week. Apple is said to have been training employees in Australia on the program over the course of the last several days.

The trade-in program allows a user of an older iPhone model (3G and up) to bring the phone in and receive gift card credit toward the purchase of an iPhone 5s, iPhone 5c, or iPhone 4s…

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Update #2: AT&T’s official statement: 

AT&T GoPhone prepaid service is now available in Apple Retail stores. Prepaid service is also available for iPhone 5s, iPhone 5c, iPhone 4S in AT&T and Cricket Wireless stores and online at att.com and at cricketwireless.com.

Update: A contact has confirmed that AT&T’s prepaid GoPhone plans are also supported by iPhones at Apple Retail Store locations as we previously reported to expect…

Following our report earlier this month that Apple was preparing to begin selling iPhones with prepaid plans through its retail stores, today T-Mobile confirmed iPhones with its prepaid service can now be purchased and activated in Apple stores across the country.

To go along with the launch, T-Mobile will offer discounts in the form of $50 off the device for prepaid plans and a $50 iTunes gift card for iPhones activated on its Simple Choice postpaid plans.

T-Mobile customers can now purchase and activate an iPhone with T-Mobile prepaid service in more than 250 Apple stores across the nation. In addition, for a limited time, customers who purchase a new iPhone with T-Mobile prepaid service can get $50 off the device, and those who buy a new iPhone with a T-Mobile Simple Choice postpaid plan can get a $50 iTunes gift card.

T-Mobile’s fine print notes: “Must activate device in-store. Limit 1 device per customer. Offer only valid with activation of  $50 or $70 worth of service. Offer subject to change.” That lines up with our earlier report that Apple stores would offer the prepaid iPhones on -T-Mobile’s’ $50/month (1GB LTE data) and $70/month (5GB LTE data) unlimited data plans.
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Seeking to enhance Apple’s retail store divison and bring the customer experience to higher levels, new Apple Senior Vice President of Retail and Online Stores Angela Ahrendts is planning a fundamental restructuring of Apple’s retail stores as she prepares a series of new store openings across the globe for the second half of 2014 and first half of 2015…

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Retro Apple Store <a href="http://www.aredesignawards.com/award_winner_detail.cfm?key=2009129">Back to School display</a>

Apple could be planning to launch its annual Back to School sales promotion within the next two weeks. Apple Stores, according to several employees, will be changing the front of store glass window displays overnight on June 30th. This is the usual timeframe in which Apple launches a promotion to boost Mac, iPad, and iPhone sales in anticipation of the new school year in the fall.

Last year, the Back to School promotion consisted of $100 App Store gift cards for Mac purchases and $50 cards for iPad and iPhone purchases by students with their Student IDs. Of course, this June 30th window change could be connected to another promotion or a new product, but based on the timing, the Back to School program being in the wings seems most likely.

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Apple has today announced a replacement program for some European iPhone USB adapters. The company says that it has identified that some USB adapters bundled with iPhones (as well as sold separately) may overheat and ‘pose a safety risk’. The adapter shipped with European models of the iPhone 3GS, iPhone 4 and iPhone 4s from October 2009 to September 2012.

Affected adapters feature the Model ‘A1300’ designation, found on the bottom of the unit as pictured above. Apple will replace the power adapters for free at its dedicated replacement portal website. A full country list is below.

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<a href="https://twitter.com/ifostore/status/477263528198279170">Image of the large crowd</a>

Apple’s first Tokyo Apple Store opening since 2005 occurred today in the city of Omotesando. The new store features two floors and a fully glass exterior. Apple published a video showing preparations for the store earlier this week. As she promised in a memo to employees earlier today, Angela Ahrendts is on hand for the opening:

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After being on the job for approximately a month and a half, new Apple Senior VP of Retail and Online Stores Angela Ahrendts has sent her first memo to Apple Retail employees. In the memo, Ahrendts discusses Apple’s culture, her visits to stores thus far, and her plans for the future.

“I have spent most of my time getting to know and understand the many functions and teams in Cupertino, along with our short and long term initiatives. I was thrilled to meet many of you at stores in San Francisco and London this month, and I’m looking forward to Tokyo and the Omotesando opening,” Ahrendts said. “Every couple of weeks, we will be visiting stores across the world to see and learn what we do best and hear your thoughts about opportunities ahead,” she added.

We previously profiled Ahrendts plans for transforming Apple retail with a new end-to-end sales experience, mobile payment initiatives, and an increased emphasis on the Chinese consumer. Today’s memo from Ahrendts to employees reiterates many of these points…
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Apple has shared a video on its official YouTube channel of its preparations for the June 13th grand opening of the Omotesando, Tokyo Apple Store. The video is just under a minute long, but it does provide some perspective into the lengths that Apple takes to prepare stores for their openings. You can view the video below:

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While you still may not be able to walk in to an Apple Store and expect to walk out with a 2013 Mac Pro, the $3,000 and $4,000 base models of Apple’s professional desktop are shipping within 24 hours of ordering for the first time since its launch in late December last year. This includes shipping to Apple Retail Store locations for pickup. Apple, of course, previewed the latest Mac Pro model at WWDC 2013, exactly one year from yesterday, but it only promised then that it would begin shipping later that year. Availability has since proven to be a challenge for the ‘assembled-in-USA’ Mac line…
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