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Apple operates more than 500 retail stores across the globe.

iphone 16 pro max apple store

Apple operates more than 500 retail stores in 22 countries. Under the direction of Deirdre O’Brien, Apple Stores are staffed by more than 70,000 team members and 3,000 Creative Pros. Here’s everything you need to know about Apple Retail including COVID-19 status, new store openings, and the latest news.

COVID-19: Changes to the Apple Store experience

Wondering about the status of your local Apple Store? Check out our COVID-19 Reopening Tracker, which includes a full map of open stores, health and safety procedures, and all the information you need to know before your visit.

Apple Stores: What makes them unique?

Beyond their award-winning architecture and landmark designs, Apple Stores are known for their focus on education and creativity. Over 250,000 free Today at Apple sessions were offered to the community each quarter prior to the pandemic. New stores are designed with a Video Wall and gathering area for Today at Apple known as the Forum. Older “classic” locations are being upgraded to accommodate the same experience.

Hours and locations: Where can I find details about my local Apple Store?

Apple’s website has a great tool for finding nearby locations and store hours; just type in your address or zip code to get started. You can learn more about the design and details of Apple Stores at The Apple Store Glossary.

Apple Store appointments: How can get I help?

If you’re having a problem with your device or want to shop with a knowledgeable Specialist, take the time to make an appointment before your Apple Store visit. If you need to make a Genius Bar appointment or contact Apple Support, visit Apple’s website. To schedule a shopping session, visit this link or open the Apple Store app.

The latest store openings and upgrades

Share your experience

If you attend a store opening, spot something interesting, or attend a great Today at Apple session, we’d love to see and share your photos.

Apple plans ‘enormous’ iPhone upgrade event this week to boost sales

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Apple is planning to hold an “enormous” iPhone-related event in its stores this week in order to boost sales, according to a source with knowledge of the initiative. Beginning May 8th, the source said, Apple will be contacting upgrade-eligible iPhone users with older iPhone models via email to come into their local Apple Store to update to a new iPhone 5s or iPhone 5c…


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New MacBook Airs likely launching tomorrow

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Update: Here are the specs…

Apple is preparing to launch a refreshed line of MacBook Air laptops as soon as tomorrow, according to multiple sources. These sources say that shipments of new MacBook Airs have begun arriving in large quantities to Apple Stores across the country. Another source adds that Apple Stores are scheduled to re-arrange the placement of Macs in stores to focus on the MacBook Air tomorrow morning…


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iPhone 5 devices with sleep button issue may qualify for an extra $80 trade-in credit at Apple Retail locations

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Late Friday afternoon Apple issued a press release stating that some iPhone 5 devices manufactured through March 2013 may have a defect that causes the sleep/wake button to fail. At that time, Apple positioned mail-in repairs as the only remedy for this issue, but we have learned today that there is another option that may allow affected customers to upgrade to an iPhone 5c/5s for free…


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GameStop’s Simply Mac Apple Specialist stores adding 50 new locations next year

As video game retailer GameStop continues to diversify its retail portfolio, the company says it will dramatically expand its Apple product-focused Simply Mac retail locations throughout 2015, the Star-Telegram reports.

Raines said GameStop’s confidence in rapid growth at the small chains, acquired for about $110 million last year, is buoyed by their strong ties to industry leaders AT&T and Apple.

Steve Bain and Jason Ellis, the executives who built Simply Mac and Spring Mobile, continue to run the operations for GameStop and see strong growth opportunities. After opening 23 stores this year, Bain said, the company plans to open 50 more Simply Mac stores in 2015.

Simply Mac is an authorized Apple Specialist retail chain founded in 2006 and bought by GameStop in 2012. News of its expansion is good news for Apple consumers as Simply Mac typically looks for markets where Apple lacks a retail presence like Shreveport, Louisiana; Springfield, Missouri, and a couple dozen midwestern locations across Utah, Colorado, and more.

[tweet https://twitter.com/SammyWalrusIV/status/458964744419151872]

Apple Stores launch in-store iPad trade-in program on Earth Day

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In its continued full-court Earth Day press, Apple is expanding its Reuse & Recycling program to help responsibly recycle more devices and get current generation devices into the hands of more customers.

As of this morning, the iPad is now eligible for the in-store Reuse & Recycling program at Apple Retail Store locations that allows customers to receive credit for their aging Apple devices. In the past, customers could only receive trade-in credit for iPhones. Also new, Apple will now allow iPhone or iPad trade-in credit to be used on cross products. That means you can trade-in an eligible iPhone and use that credit towards the purchase of a new iPad. Previously, iPhone trade-in credit could only be used to buy a new iPhone.


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8 GB iPhone 5c now available in the Netherlands, Czech Republic, Sweden, Poland, Italy, Ireland and several others

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After a brief period of downtime, the Apple Store website around the world has now gone back up. Aside from a bit of Mother’s Day promotional advertising, there is no change to most regions. For some countries, however, Apple has now made the 8 GB iPhone 5c introduced last month available for sale. The device is now available in the Netherlands, Italy, Sweden, Belgium, Poland, the Czech Republic, Switzerland, Austria, and other regions.


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First Apple Store opens to public in Turkey

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[youtube=https://www.youtube.com/watch?v=m4bQxN-bXFQ]

After a long build up, Apple’s first Eastern Europe/Asia Minor store opened up today in Istanbul at the Zorlu Center. As with some other flagship stores, it is mostly subterranean with a glass upward protrusion. This one has four large panes of glass covered by a white roof with a darker Apple logo surrounded by a fountain as pictured below.

Image via ifoAppleStore

Apple yesterday held a press event attended by one of the Apple Store leads Steve Cano. Tim Cook took to Twitter to announce the opening:

[tweet https://twitter.com/tim_cook/status/452417592544608256]

More images and videos below:


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Covers removed from first Apple Store in Turkey, showing a mostly-glass design

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Turkish websites DonanimHaber and iPhoneTurka provide our first look at Apple’s first Turkish store now the covers have been removed, revealing a mostly-glass design. Like the iconic 5th Avenue store in NYC, what is visible above ground is simply an empty glass space, though in this case it’s a lower and more subtle skylight than the famous glass cube.

More photos below … 
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It’s official: Apple’s first store in Turkey to open in Istanbul on April 5th

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Following several months of anticipation, Apple’s first official Apple Retail Store in Turkey will open in Istanbul on April 5th. The new store is located in the center of the Zorlu Center mall, and the official announcement has come in the form of emails to customers in Turkey and on a banner around the physical store…


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Possible second Apple Store opening in Turkey, on Asian side of Istanbul

Turkish site ElmaDergisi is reporting that Apple is preparing to open a second store in Istanbul, this time in the Asian side of the city. The city of Istanbul uniquely straddles both the European and Asian continents. and the first store already known to be under construction, though apparently behind schedule, is on the European side.

Although the story isn’t confirmed, what looks very much like Apple’s usual black cladding during store preparation has appeared in a shopping mall called Akasya. The site claims that Apple plans to open a total of four retail stores in Turkey by the end of 2015. Apple launched the online store in Turkey last October.

Tim Cook met with Turkish President Abdullah Gül in February, discussing a rumored $4B plan to put iPads into schools among other issues.

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Apple Store for iPhone updated with improved notifications, iPad version gets gift card purchases

Apple updated its mobile shopping apps for both iPhone and iPad today, with each platform getting a different set of new features or fixes. On the iPhone, improvements were made to the way in-store notifications are handled. These notifications can be triggered by a variety of events, such as a Genius Bar appointment or a nearby iBeacon.


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You can now buy iPad Airs at the Apple Store (refurb) for $419/16GB or $509/32GB with 1 year warranty

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From 9to5Toys.com:

The Apple Store just got filled with refurbished iPad Airs in a few varieties starting at $419 for 16GB and $509 for 32GB in both Space Grey or White. That’s $80/$90 off the new price and the lowest price we’ve seen for iPad Airs with Apple’s 1 year AppleCare warranty (we saw them new for $430 last week). Apple certified refurbished products look and act like new, come with all manuals and accessories, a new outer shell batter and come in a new white box.

Walmart still has refurbished iPad Airs for $399 but with a more dubious 90-day non-Apple warranty. Meanwhile, if you are after new iPad Airs, Staples currently has them for $50 off across the board. 
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Apple drops its 30 day return policy on iPhones down to 14 days

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In the recent past, customers who purchased an iPhone directly from the Apple Online Store and in Apple Retail Stores have had 30 days to return the device for any reason. The only stipulation was that it had to be undamaged and include all of the original accessories. According to an internal document provided by one of our retail sources, Apple plans to change its iPhone return policy to just 14 days beginning on March 13th. However the return policy currently published on Apple.com already reflects this change. All other products purchased from Apple are already subject to a 14 day return policy.


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San Francisco gives final approval for brand-new Union Square Apple Retail Store

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Re/code reports that the city of San Francisco has finally granted Apple permission to begin work on its iconic new Union Square retail center, which the company has said will be “more iconic than the glass cube in New York City.” The store, pictured in the rendering above, has been in the works for almost a year as the city insisted upon various changes to preserve historic elements and allow for improved accessibility.

The store will replace Apple’s existing Stockton Street location, adding about fifty new jobs in the process. Apple’s new building will feature a two-floor design with 23-foot glass sliding doors and a plaza behind the store that will be shared with the hotel next door with free Wi-Fi to visitors.

The iconic Ruth Asawa fountain behind the store will be relocated (slightly) to accommodate the design of the plaza, which caused some concern among members of the city’s planning commission, though Apple has assured the city that the fountain will be entirely preserved during the process.

More renderings of the gorgeous new store can be found below:


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Apple Store app featuring new, free music from iTunes

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Once again, Apple is back to giving away free music through an iTunes promotion within its Apple Store app for U.S. customers. The new giveaway highlights three artists with “new tracks helping to define this year’s musical landscape.” Specifically, the app features tracks from Master Blaster Sound System, Bad Suns, and Kris Bowers. It’s worth checking out if you’re into discovering new music, but Amazon has some more traditional artists like George Strait, The Beach Boys, and Dean Martin in its Icon Series music giveaway over at 9to5Toys. Check below for how to grab the free tracks from iTunes.
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Apple Stores discounting Apple TV w/ $25 iTunes card ahead of new hardware rumored for spring

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Update: Apple has confirmed the promo, and according to the T&C online orders are also eligible.

According to our sources, Apple retail employees were informed this morning that beginning today, anyone who purchases an Apple TV from Apple will receive a free $25 iTunes gift card. As of right now this promotion seems to only be available at brick and mortar locations, but we will update this post if it pops up at the Apple online store. The promotion is scheduled to end on March 5th. iTunes gift cards can be used to download movies, music, apps, and more.

Here’s what we know so far about the incoming next-generation Apple TV hardware:

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Gallery: Each Apple 30 poster composed of every employee name, digitally

As part of Apple’s campaign to celebrate the 30th anniversary of the Mac, it released ‘Apple 30’ themed posters cleverly composed with the names of every Apple employee, corporate and retail alike. While the physical posters are located on Apple’s campus, the company decided to release digital versions on their internal system so current employees could locate their names amid the vast sea of alphabet.

While current employees can access the digital versions on Apple’s internal system and locate their name based on their employee ID number, former employees have not been granted that opportunity (and a trek to Apple campus in Cupertino doesn’t come cheap). That’s until now. A friendly, former employee gained access to the digital files and shared what he found with us below…


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Opening of first Apple Store in Brazil draws large crowds despite high prices

[youtube=http://www.youtube.com/watch?v=M-CAut6hkPs]

Around 1,700 people attended the opening of Apple’s first retail store in Brazil, in the popular Village Mall in a suburb of Rio de Janeiro – despite steep import tariffs meaning prices 80 percent higher than in the USA.

As the LA Times observes, a 16GB iPhone 5s sells for the equivalent of $1,174 in Brazil, compared to $649 in the U.S.

We first told you the store was planned all the way back in 2012, learning the the approximate opening date in October last year. Apple began teasing the opening last month before announcing the opening date.

To avoid the high tariffs imposed on imported goods, Apple has been working with Foxconn since 2011 to set up manufacturing or assembly plants in the country.

SF planning commission votes to accept Union Square Apple Store called “more iconic than the glass cube in NYC”

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The San Francisco city planning commission voted today in favor of accepting the new Apple Store in Union Square, which an Apple spokesman said would be “a flagship” store that would become “more iconic than the glass cube in New York City.”

The changes announced today include moving the historic fountain outside the new location to center it in the resized plaza. According to Apple’s architect, the fountain will be moved in one piece rather than disassembled and rebuilt a few feet away from its current position. Apple’s previous plan to relocate the fountain was not satisfactory to the city’s historic preservation committee, but the new plan was accepted this week.


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Apple announces first Apple Store in Brazil to open on February 15th

After teasing the store last month, Apple has confirmed on its website (as noted by MacMagazine) that the store will launch on the 15th of February, in just over a week. The store will launch at 11am local time (ATZ) in the luxurious Rio de Janeiro VillageMall, marking Apple’s debut entrance into the country.


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First Apple Store in Turkey to open in Istanbul in April, government requests R&D and Siri improvements

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A Turkish government website reporting on Tim Cook’s meeting with President Abdullah Gül says that the country’s first Apple Store will open in Istanbul in April. Istanbul, which uniquely straddles Europe and Asia, is one of the largest cities in the world by population with over 14 million residents.

[youtube=http://www.youtube.com/watch?v=L2Qnx60Ghrk]

In addition to a rumored $4 billion plan to put iPads into Turkish schools, it was said that the two discussed the amount of sales taxes levied on iPhones and iPads and when Apple might include Turkish in the languages supported by Siri with at least some suggesting that the two issues might be linked …
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Turkish government confirms meeting between Tim Cook, President Abdullah Gül ahead of nation’s first Apple Store opening

Shortly after Apple opened its online store in Turkey late last year, it was rumored that Tim Cook would meet with that country’s president. The meeting would precede the opening of the first Apple Retail Store in Turkey which was originally said to be on track for January.

Toady, the Turkish government has confirmed this meeting through a presidental schedule published on the government’s website. The meeting will take place at 11:00 AM local time on Feburary 4th (that’s about 4 AM the same day on the U.S. east coast). The two will reportedly discuss a $4 billion plan to bring iPads to Turkey’s schools—a deal Apple outbid several other companies to secure.