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Apple operates more than 500 retail stores across the globe.

iphone 16 pro max apple store

Apple operates more than 500 retail stores in 22 countries. Under the direction of Deirdre O’Brien, Apple Stores are staffed by more than 70,000 team members and 3,000 Creative Pros. Here’s everything you need to know about Apple Retail including COVID-19 status, new store openings, and the latest news.

COVID-19: Changes to the Apple Store experience

Wondering about the status of your local Apple Store? Check out our COVID-19 Reopening Tracker, which includes a full map of open stores, health and safety procedures, and all the information you need to know before your visit.

Apple Stores: What makes them unique?

Beyond their award-winning architecture and landmark designs, Apple Stores are known for their focus on education and creativity. Over 250,000 free Today at Apple sessions were offered to the community each quarter prior to the pandemic. New stores are designed with a Video Wall and gathering area for Today at Apple known as the Forum. Older “classic” locations are being upgraded to accommodate the same experience.

Hours and locations: Where can I find details about my local Apple Store?

Apple’s website has a great tool for finding nearby locations and store hours; just type in your address or zip code to get started. You can learn more about the design and details of Apple Stores at The Apple Store Glossary.

Apple Store appointments: How can get I help?

If you’re having a problem with your device or want to shop with a knowledgeable Specialist, take the time to make an appointment before your Apple Store visit. If you need to make a Genius Bar appointment or contact Apple Support, visit Apple’s website. To schedule a shopping session, visit this link or open the Apple Store app.

The latest store openings and upgrades

Share your experience

If you attend a store opening, spot something interesting, or attend a great Today at Apple session, we’d love to see and share your photos.

Apple Store comes back online with Retina iPad mini, exclusive holiday offers

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The iPad mini with Retina display went on sale through the Apple Online Store early Tuesday morning in an uncharacteristically soft launch. The news was prefaced by an internal memo that leaked from Apple’s GSX tool. The device is available in the United States, Australia, China (no LTE models yet), Hong Kong, Japan, New Zealand, and Singapore.

The release comes at an unexpected time. Apple didn’t officially announce the release date ahead of time, saying only that the device would be available sometime this month. In fact, aside from a memo that was released to employees only hours before the tablet went live on the Apple Online Store, there was no indication that it would be released this week at all.


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Some Apple Stores closing early in coming weeks for quarterly meetings, not ‘mysterious’ product launch

Yesterday, some noise emerged that some Apple Stores are closing early under “special hours” on the weekend and days between November 17th and 19th. Several reports seem to be blowing this out of proportion and speculating that this indicates an imminent Apple product launch (like the Retina iPad mini or redesigned Mac Pro). Besides the fact that Apple would never launch a product on a Sunday night, these days are when Apple will be holding its quarterly, typically-boring store meetings for its retail employees. Nothing “mysterious” here…

Nov 17 update:

Some employees have had their meetings, and this is what they shared:

https://twitter.com/markgurman/status/402138499727380480

 


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Apple Stores to soon offer iPhone 5s & 5c screen replacements, other repairs

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iPhone 5s Teardown via <a href="http://www.ifixit.com/Teardown/iPhone+5s+Teardown/17383">iFixit</a>

Apple is gearing up to soon begin hardware repairs for the iPhone 5s and iPhone 5c in its chain of retail stores, according to sources with knowledge of the upcoming initiative. These sources say that Apple Stores will be able to replace several parts of the iPhone 5s and iPhone 5c on-site, meaning that Apple will no-longer need to fully replace iPhone 5s and iPhone 5c units with damage or other problems…


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iPhone and iPad stock tracker site pulled after Apple issues takedown notice

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The handy Apple Tracker site that allowed people to check Apple Store availability for new products has closed its doors after receiving a DMCA takedown notice from Apple.

I’ve decided to turn off the site. I’m not doing this because I want to, but rather because I received a DMCA takedown notice (you can see the full text below) from Apple. I’m not really interested in picking a fight with apple so … I guess it time to just say good bye … 
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Apple takes Apple Store app Passbook gift card integration international

Back in October of 2012, Apple introduced the ability to purchase gift cards via the iPhone and iPod touch Apple Store application. These gift cards could then be shared via email to family and friends for use in the Apple Store. These gift cards could also be used via the Passbook application that Apple introduced with iOS 6. Since that time, the functionality has been exclusive to the United States, but today, Apple has taken it international.

Apple has updated the Apple Store app for several countries, including the United Kingdom, Canada, Italy, Australia, but not many of the countries in Europe in which we checked. Users in each of those countries can now buy Passbook-enabled gift cards through the application. There is no word on when the remaining European countries will see the feature.

Update: Three days after publishing this update, Apple also released a second update to address various bugs and other issues.

Confirmed: Apple & Best Buy will price match Walmart’s $479 iPad Air deal in stores (Staples & Target too)

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As it has been known to do for recent Apple product launches, Walmart announced last week that it would be offering a $20 discount on Apple’s new entry-level 16GB iPad Air starting as soon as the device launches tomorrow on November 1. Now, on launch day of the device in the US, we’ve confirmed that both Apple and Best Buy will be price matching the $479 deal in at least its retail stores. Staples has also decided to join in the day-one iPad Air discount and is currently listing the $479 price point on its website. 
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iPad Air now available in the U.S. through Apple’s Online Store and carrier websites, shipping November 4th

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The Apple Online Store has just come back online after about two hours of downtime in preparation for the iPad Air launch in the United States. All four major carriers are also offering the fifth-generation iPad on their own stores.

The iPad Air is the newest version of Apple’s iconic tablet. The latest model features the same 64-bit A7 processor found in the new iPhone 5s, improved cameras, and a new form factor that’s thinner and lighter than the previous generation. It ships with Apple’s new iOS 7 software. Pricing starts at  $499 for the Wi-Fi model with 16 GB of storage and goes up to $929 for the 128 GB LTE-equipped model.


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Apple Online Stores begin going down ahead of iPad Air launch

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Update 2: Shipping times in at least Hong Kong started at 1-2 weeks then quickly to changed to “currently unavailable”.

Update: The Australian Apple Online store and others are back up and listing all iPad Air models as shipping in 24 hours.

Lines have started to form at Apple stores around the world. Send pics of your Apple Store line to tips@9to5mac.com. Images below.

With Apple’s iPad Air launch about to kick off on the morning of Nov. 1 local time in over 40 countries, Apple has now started taking online stores down around the world to prepare for the launch. That includes Australia, Hong Kong, Japan, Singapore, Netherlands, Thailand, China, and others, which will be the first regions to get their hands on the device as we roll into tomorrow morning local time in those countries.

Yesterday we reported that iPad Airs had started arriving at Apple Stores and other retailers and that supplies were likely to be plentiful as large stores received as much as 500-1000 units of the device. We also heard that business discounts will be available for the new device on day one, which wasn’t the case in previous years.

Apple will begin selling the iPad Air at 8 a.m. local time Nov. 1 through its Apple retail stores in the following countries:
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Apple Store visits continue to climb, though growth flattening

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Asymco’s Horace Dediu has put together a couple of charts showing that while the number of visitors to Apple’s retail stores continues to climb, the rate of growth is flattening off.

The underlying reason appears to be a slow-down in the rate at which Apple is opening new stores, as the average number of visitors per store has remained stable for the past three years … 
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iPad Airs start arriving at Apple Stores and resellers as supply expected to be plentiful

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iPad Air units have begun arriving at Apple Stores and resellers across the world ahead of this Friday’s official launch, according to several sources. Additionally, a reader has spotted iPad Airs arriving at Walmart locations (see images above and below) and the device seems to have already been placed inside one store’s glass casing for iPads. The special $479 price point can be seen on the sticker in the photo above.

At Apple Stores, we’ve heard that multiple large stores across the United States have already received upwards of 500-1000 units, indicating that the supply of the new tablet will likely be plentiful at launch. We’ve heard similar from international iPad resellers, with some chains indicating that they will have a solid number of iPad Airs on tap for Friday. These stores say even more supply is promised for the next couple of weeks…


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Apple to start offering Personal Pickup for iPad Air on Nov. 1 launch date

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In contrast to the supply constrained launch of the iPhone 5s, Apple will offer Personal Pickup for the iPad Air beginning on the November 1st launch date, we’re hearing from sources. MacRumors is reporting the same. When the Apple Online Store goes live on November 1st at midnight Pacific Time (3 AM EST), customers will be able to order iPad Airs to be shipped to their addresses…


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Apple plans to open first store in Brazil by March 2014

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<a href="http://www.skyscraperlife.com/ciudades-y-arquitectura-la/80727-andares-guadalajara-vs-village-mall-rio-de-janeiro.html">Image of the mall</a> where the Apple Store will be located

Apple currently plans to expand its retail store presence to Rio de Janeiro, Brazil early next year, according to information provided by a source. This person says that Apple is targeting a store opening between February and March 2014, but delays due to construction and staffing are always possible.

Approximately one year ago, Apple confirmed to various media outlets in Brazil that it is planning to open a store in the country. However, Apple has remained mum on when this store would open. “We look forward to the opening of the first Apple Store in Brazil, where we have long standing customers and hope to win many more each day,” the company said last year…


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Why Tim Cook appointed Angela Ahrendts head of retail – in one 4-minute video

Watch this four-minute video, and you’ll understand exactly why Tim Cook hired former Burberry CEO Angela Ahrendts to head up Apple’s retail operations – and it’s not because of all the iDevices that appear in it (though the love-clutching of her iPhone doesn’t hurt).

In the video, a promo for Burberry’s partnership with Salesforce, she maps out her vision of the stores of the future, “blurring the lines between physical and digital.”

Ahrendts talks of the store of the future making you “feel like you’re walking into the website,” of mobile-first and using innovations like chip-enabled products and “magical trays” to play video content as you pick up a product. Today’s customers, she says, “speak social” and the onus is on retailers to “change everything” to deliver “the ultimate in customer service.”

Swap the clothing and accessories for technology, and it’s a video that could have been made for Apple. Apple may have gotten it horribly wrong with her predecessor, but this time it’s not hard to see why Cook described Ahrendts as “the best person in the world for this role.”

Via Fortune

Apple Store goes down for updates in run-up to launch event (Update: iWork on iCloud goes down as well)

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As always in the run up to a launch event, the Apple Store has been taken offline for updates ahead of today’s iPad-focused event. Apple has also taken down iWork for iCloud, promising that it will be back in a few hours with “great new features.”

Additionally, Apple has updated its homepage with a promo for the event … 
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Unveiled at WWDC, Anki Drive goes on sale Oct. 23 for $200 (Update: It’s live)

Update: Anki Drive is now available on the Apple Online Store for $199  annnnnd iFixit is tearing it down.

As we noted earlier this month, the Anki Drive iPhone-controlled cars demoed at WWDC this year will hit store shelves next week. The cars use a set of onboard sensors and AI software to steer themselves around the track and interact with one another while following behavioral paramaters set in the iOS app. The app also allows you to add upgrades to your car to change how it behaves and how other cars react to it.

The starter set will come with two cars and a track to race them on, and will cost $199. Additional cars will be available for $69 each. The app used to control the cars has been available in the iTunes Store for some time now, but has yet to be updated with the ability to actually use it with the cars. The whole lineup will be available in Apple Stores nationwide on October 23rd.

Apple finally finds new Head of Retail: Burberry CEO Angela Ahrendts. Will begin in Spring 2014, run Online Stores too

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Apple today announced that it has finally filled the role of Senior Vice President of Retail: the Cupertino tech giant has hired Angela Ahrendts. Ahrendts is leaving her role as CEO of fashion retailer Burberry to take the top Apple retail job. Ahrendts will also lead Apple’s online stores. She will officially begin her role in Spring 2014.

You may recall Apple replaced its original Head of Retail Ron Johnson, who left for JCPenney but has since been removed from that role, with John Browett, but Browett proved not to be a good fit and was removed almost a year ago to date.


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Apple faces new class action lawsuit from store employees over unpaid time waiting in line

Photo: hindustantimes.com

Law360 (via BI)  reports that Apple is facing a second class action lawsuit filed on behalf of hourly-paid Apple Store employees who have to spend 10-15 minutes daily in unpaid time waiting in line to clock-in and for security checks when leaving the store.

Plaintiff and other Hourly Employees were and are required to wait in line for security checks for at least 10-15 minutes each day before leaving for their meal breaks and at the end of their shift after they had already clocked out. This daily 10-15 minute uncompensated waiting time during security checks was done in order to undergo searches for possible contraband and/or pilferage of inventory.

The claim argues that the time should be on the clock. Amazon is facing similar claims.

Two other Apple Store employees had previously filed a similar action, later expanded to a class action, though it doesn’t appear to have gathered much support. A class action is a lawsuit which anyone in the same position can join, and which could potentially leave Apple with a compensation bill for all hourly-paid store employees. Apple employs more than 40,000 staff worldwide in its retail stores, though it’s not known how many of them would qualify to join the claim.

Apple Stores are the most profitable retail spaces in the U.S., earning over $6,000 per square foot each year and beating even Tiffany and Harrods. We ran an insiders’ view of life as Apple Store staff back in March.

As expected, Apple Store iPhone trade-in program reaches the UK

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You may recall we broke the story that Apple’s iPhone trade program, launched in the U.S. in August, was coming to the UK. It’s now launched – but you may not want to use it.

Apple says it will offer up to £175 for iPhone models in its UK stores. Apple offers up to $250 in its U.S.-based locations. The program allows a customer with an iPhone 3G or newer to receive a gift card with the trade-in-value for use towards a new iPhone. The new device must be activated in-store.

An online version, based on a different recycling firm, launched in the UK last year.

But for those who really don’t want the hassle of dealing with private sales, it’s at least an option to make that shiny new iPhone 5s a little cheaper …


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New iPhone 5s stock-tracking site offers insights into which models are in demand

A second iPhone 5S stock-tracking web app, this one available in all countries where the new handset is sold, has provided a few stats showing what people are searching for.

60 percent of people searching www.stock5S.com are looking for the gold model, with silver and space gray coming in at 20 percent each. The most highly-sought model is the 16GB gold model at 30 percent, followed by 32GB gold at 17 percent.

More than half are searching for 16GB models, almost a third looking for 32GB and just 14 percent wanting 64GB.

Note that these numbers don’t necessarily reflect actual demand: they are the models being sought for in-store pickup by those who have so far been unable to find them in-store. If 32GB Space Gray handsets are widely available, for example, fewer searches would be made online for those.

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New renders tease iPad 5 in Apple Store setting ahead of Oct. 22 unveiling

If you’re impatiently waiting to see the new iPad 5 in the Apple Store, your wait is over – virtually, anyway. Martin Hajek has created some new renders that show the new slimmer-bezel iPad 5 in an Apple Store setting.

The iPad 5 is expected to have the same slim bezel design as the current iPad Mini, to be thinner and lighter than the current model, available in the same colors as the iPhone 5s, be powered by the same A7 chip and to have a larger-aperture 8MP rear camera. It’s not yet clear whether or not it will have a Touch ID fingerprint sensor. It is due to be announced on 22nd October.

Rest of the renders below: 
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Apple’s first retail store in Turkey set to open in Istanbul in January

As previously announced by Tim Cook earlier this year, Apple is preparing to open its first retail store in Turkey with a new store currently under construction in Istanbul. The Wall Street Journal reports that Apple has picked up around 21,000 square feet of space inside the Zorlu shopping center between Burberry and Louis Vuitton stores.

The store is expected to open in early 2014 and would make for the 13th country that Apple currently operates at least one retail store in. Apple now has over 400 retails stores worldwide and previously announced plans to open 30 new stores this year along with relocating 20 stores to bigger properties to accommodate customers.

(via donanimhaber)

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Still looking for that elusive in-store iPhone 5s? Screen-scraper web app is here to help

If you’re still hoping to pick up an iPhone 5s from your local Apple retail store, developer Mordy Tikotzky has put together a web app to help.

Just go to the iPhone Check website, put in your ZIP code (it’s US-only at present), select your desired color and carrier and hit the Submit button. The web app carries out the search for you, screen-scrapes the results from apple.com and then presents a neat, color-coded table of results.

Apple briefly introduced an in-store pickup option, pulled it after one day and restored it a few days ago. The tool is a very handy way to check availability, but if my quick tests are anything to go by, you’re still not going to have much luck finding a gold one (other solutions are available …).

In-store pickup for iPhone 5s returns to Apple’s online store, availability limited

As we reported on Friday, the in-store pickup which appeared briefly on Wednesday last week has returned to Apple’s online store. The option allows customers to purchase a phone online and collect in a store. However, supplies remain extremely constrained with many stores already reporting that devices are “unavailable for pickup”, including Fifth Avenue.

With online orders reporting dispatch estimates of October, the in-store pickup option may prove lucrative for people still looking to get their hands on Apple’s flagship phone. It is currently unknown how often in-store pickup stock will be replenished.

AAPL stock skyrockets toward 500 in pre-market trading following 9M iPhone sales and high-end guidance

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AAPL quickly climbed 6 percent in pre-market trading following Apple’s announcement that it had sold a record 9M iphones in the first weekend, beating most analyst expectations. The last time it hit $500 was six weeks ago, when Carl Icahn announced his increased stake in the company, believed to be in excess of $1.5B.

Analyst forecasts for sales of the new iPhones had ranged wildly from 5M to 10M, but 9M was at the high end of what most were expecting and substantially above the more pessimistic forecasts. Four major financial firms had seemed unimpressed by the announcement on 10th September, downgrading the stock.

Apple’s SEC filing advised investors that it expects to hit the high-end of its earlier Q4 guidance … 
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