Apple Retail

Papers from a failed class action suit by Apple Store staff reveal that at least two retail employees complained directly to CEO Tim Cook about the policy of subjecting them to anti-theft bag checks before they left the store. Tim Cook forwarded the complaints to senior retail and HR executives, asking “Is this true?” … 
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Apple has updated its online store with a quicker, same-day delivery option on select items ordered in certain zip codes. The new “courier delivery” option, which promises to deliver “on the same day, within four hours”, has been added today as an additional supported faster delivery method for items bought on Apple’s online store. Apple previously only offered guaranteed shipping services with additional fees that promised next day shipping or next day shipping before noon.
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Apple removed most Jawbone and Nike fitness bands from its retail stores back in March, during the run-up to the launch of the Apple Watch. It was assumed then that Apple was purging products that might be felt to compete with its own wearable.

But Jawbone Senior Product Manager Jason Donahue said that its UP2 fitness band will be available in Apple Stores shortly, reports Japanese site Macotakara. The statement was made during a product launch in Japan … 
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Apple is finally preparing to start selling the Apple Watch in its retail stores after solely offering the Watch via its online store due to constrained supplies. In a private video message to retail employees today, Apple Senior Vice President of Retail and Online Stores Angela Ahrendts and Vice President of Retail Operations Jim Bean informed retail staff that training materials for the retail launch are once again being distributed to employees…

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Jay Blahnik, one of the lead directors behind the health and fitness functionality in iOS 8 and the Apple Watch, is continuing to host events at Apple Stores. At the end of April, Blahnik held an interview with Christy Turlington Burns at an Apple Store in the United Kingdom, and now Blahnik is making his way to Australia and Asia. Late last week, Blahnik held a Q/A session in Australia with personal trainer Michelle Bridges. Here are videos of Blahnik discussing the importance of walking along with other health tips with Bridges:

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Apple today has informed employees of significant changes to how iPhones are sold via AT&T and Verizon Wireless, according to sources. As we reported last month, Apple has indicated that iPhones sold via AT&T at both physical Apple Retail Stores and on the Apple Online Store will move exclusively to Next financing plans this month, in June. This means that a customer who wants to buy a new iPhone on AT&T will no longer be able to do so on a subsidy…

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For the month of June, Apple is giving a small boost to its trade-in price values for the iPhone 4S, iPhone 5, and iPhone 5S, according to Apple Store sources. Using the Reuse and Recycle program, a customer can bring in an older iPhone model and receive gift card credit toward the purchase of a newer iPhone. Likely in order to spur some new iPhone sales this month, Apple is offering the following improvements to its trade-in pricing:

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If you want quality, reliable tech support for your computer, get a Mac. That’s according to the results of a new Consumer Reports survey that ranked Apple top among PC manufacturers for technical support post-purchase for the ninth year running…
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If you’re reading this article, you already know Apple’s pre-order drill for major new releases: Apple announces a new product, says advance online orders will start at 12:01am on a specific day, and then — when most of its customers are either exhausted or groggy — re-opens its online store to a pent-up frenzy of reservations. Virtually every time, Apple’s most dedicated customers deal with delays and web site loading problems. Sometimes, even if their orders were placed in the first hour or two of sales, they may also face uncertainty over adequate supplies for launch day deliveries.

Despite Apple CEO Tim Cook’s suggestion that the Apple Watch rollout could not be going better, his customers have widely deemed it a disaster: some unlucky people who pre-ordered Apple Watches in the first 10 minutes still haven’t received anything a full month later. Meanwhile, a group of “luckier” people — notably including scalpers — have found ways to skip Apple’s pre-order lines, walking into boutiques such as Maxfield in Los Angeles, and buying bunches of the same Watches pre-orderers are still waiting for.

Sure, overwhelming demand for new products can be hard to manage, and business gurus tend to write this off as a “good problem” for any company to have. But at some point, that good problem becomes chronic, frequently dissatisfying customers, which is when it has officially become a “bad problem.” Whether he admits it or not, that’s the situation Tim Cook faces today. The good news is that he’s well-known as a supply chain genius, so if anyone’s capable of fixing the three key problems within Apple’s screwy pre-order system, it’s him. My hope is that discussing these issues — as well as solutions — will inspire the improvements Apple’s customers have been wanting for a long time…

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After being updated with support for Apple Watch last month, the Apple Store app on iOS has been updated today with a pair of highly requested features. With today’s update, which bumps the app to version 3.3, users can now use Touch ID to view orders, access EasyPay receipts, and make reservations at retail locations.

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We’ve confirmed that AT&T’s plans to stop offering two-year contracts through third-party retailers will also extend to Apple.
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New Brussels shopping complex<em> La Toison d’Or</em>

Apple is getting closer to taking its retail stores to a new market: Belgium. According to sources within Apple retail, Apple today sent out a memo announcing the new market. The note also was sent to gauge interest from employees who may be inclined to relocate to Belgium to assist with opening up the new location…

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<a href="http://9to5mac.com/2015/05/18/apple-watch-review-video/">Image via Zac Hall’s Apple Watch review</a>

Apple Stores will begin stocking Apple Watch bands later this week in “limited” quantities, according to a message sent to retail stores, with the majority of bands being the fluoroelastomer Sport Bands. According to the notice, this strap inventory will primarily be for customers who would like to swap the band that comes pre-bundled with their Apple Watch after their purchase. Secondary to this, these early band shipments for stores will be available as replacements for worn-out bands from the various store Apple Watch try-on stations…

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An Apple Store in Monterey, California was evacuated yesterday as employees began to fall ill reportedly due to a package delivered to the location covered with an unknown substance. CBS reports that “fire and hazmat officials determined the package was contaminated in transit when an unknown substance most likely leaked onto the package’s exterior.”
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Apple has pushed out several new content channels across many countries to the Apple TV, as noted by several readers. Here’s the breakdown of the new channels across the world:

• Viaplay has been added to the Apple TV in Scandinavia (which is comprised of Denmark, Sweden, Norway) and Finland. Viaplay is comprised of local sports content, films, and TV shows.
• Stan has been added in Australia, and it contains localized TV shows, films, and content for kids.
• The WWE Wrestling Network has been added to Apple TVs in the United Kingdom and Ireland. The network first launched in several countries, including the United States in Canada, for the Apple TV in February.
• Bandai, a localized, subscription-based digital network, has been added to the Apple TV in Japan.

Last week, Apple rolled out CBS Sports and USA Now channels in the United States. Apple is expected to announce new Apple TV hardware in June at its annual Worldwide Developers Conference, complete with an App Store and redesigned Remote.

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The recently released 12-inch MacBook will be available for purchase at all Apple Stores globally beginning the week of May 25th, according to a memo from Apple to its retail staff issued earlier today. Because of supply constraints, not unlike those for the also recently-launched Apple Watch, sales of the new MacBook have been mostly restricted to Apple’s Online Store…

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Apple is now preparing for the rollout of the in-store pickup option on new Apple Watch orders, which will allow users to select a retail location to pick up their wearable devices after order. This is the first time Apple has made any indication of watch stock appearing at its stores since Angela Ahrendts revealed that the company was unsure of when that might happen.

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